the Township of Norwich

DocuPet is the official pet licensing partner for the Township of Norwich

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Why Docupet

Why License?

With DocuPet, your pet’s licence is much more than just a tag. It’s their ticket home, their customized (and cute!) emblem, and a link to their personal digital record. It’s also your way of doing good - not just for your pet, but for the pets in need in your community.

Dog licences are mandatory in the Township of Norwich. In fact, licences are mandatory in nearly every community across North America. Why? Because licences help keep pets and the communities they live in safe.

Since licensing your [species] is a requirement, our goal is to make this process quick, simple, and valuable. Check out the ways you can license your pet below and feel good knowing that licensing revenue funds important initiatives helping to improve your community.

How to License

  • Online
  • In-person
  • Mail
  • Phone

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload photos, process your licence registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card and your package will be shipped out next business day. Each year, you just need to log in to your existing account and renew - it’s super easy!

License Now

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Township of Norwich 285767 Airport Road, Norwich, ON, N0J 1P0

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

If you wish, you can download the below form and complete it prior to arriving.

Download Registration Form

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the cheque should be made out to, where it should be mailed, and any required supporting documentation.

Download Registration Form

If you’re having trouble licensing online and need to get your registration processed in a hurry, you can give our customer care team a call and they may be able to process your pet licence over the phone. Note that we can only accept credit cards and Visa/Mastercard debit as payment.

Licence Fees

Pet licences are required for all dogs living in the Township of Norwich. They must be renewed every year prior to the expiration date. Licences expire exactly 365 days from the start date of the licence. You will receive reminders from us about upcoming licence expirations via mail, phone, and email.

Fee Late Fee
Non-Spayed/Neutered Dog $30.00 $50.00
Spayed/Neutered Dog $20.00 $50.00
Non-Spayed/Neutered Dog
Fee $30.00
Late Fee $50.00
Spayed/Neutered Dog
Fee $20.00
Late Fee $50.00

A spay/neuter certificate is required to qualify for the discounted rate.

Late fees apply immediately following licence expiration.

Residents of Norwich are allowed to own a maximum of 3 dogs within the Municipality per dwelling or 2 dogs within a settlement area per dwelling.

DocuPet Benefits

Found a lost pet?

If the pet is wearing a DocuPet tag, visit our site or their unique web address on the back of the tag, enter the code found on the pet's tag, and gain access to the contact information that pet’s owner has chosen to provide. You may also call our 24/7 dispatch staff at 1-855-249-1370

Is your pet lost?

Don't panic! We're here to help! Log in to your profile and report your pet lost by clicking on their name and then using the "Report Lost" button. Our dedicated staff is immediately alerted and an email will go out with your pet's information to registered members in your community. Log in Now

Account not yet activated? Call us at 1-855-249-1370

What is HomeSafe™?

The HomeSafe™ Lost Pet Service features an online tool that ties your pet's unique tag code to their online profile. This means that if anyone finds your pet, they can easily report them found through our site, and immediately get access to the contact information you have chosen to provide.

Our Found Pet report makes it easy for people to help your pet get home safe. We also have a dedicated dispatch staff that works around the clock, answering phone calls and working with members of the community to help get lost pets home safe.

Frequently Asked Questions

LICENSING OPTIONS, DATES, AND LOCATIONS

Licenses are required to be renewed prior to the expiration date each year.

You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

You may license in person at the Township of Norwich located at 285767 Airport Rd in Norwich.

No refunds are provided on licenses purchased regardless of circumstances.

Licenses expire exactly 365 days from the license start date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

The Township of Norwich provides licensing services for the following areas: Township of Norwich

Please visit the Township of Norwich in person as kennel licensing is not processed through DocuPet. They are located at 285767 Airport Rd in Norwich.

FEES AND FINES

Visit this page for licensing options and fees. 

Please visit the Township of Norwich in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

There are no senior rates to license your pet.

If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by the Township of Norwich, you will be eligible to receive the new discounted rate. Otherwise, you can visit the Township of Norwich in person at 285767 Airport Rd in Norwich and show proof of spay/neuter there.

Late fees come into effect immediately following licence expiration.

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee. 

PET INFORMATION AND PROFILES

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

MUNICIPAL INFORMATION AND BYLAWS

You are allowed for a maximum of 3 dogs per dwelling.

Please get in touch with the Township of Norwich at 519-468-2410.

No, there are no restricted breeds.

Visit this page for information on licensing bylaws.

DOCUMENT SUBMISSION

Spay/Neuter documentation is required to be provided the first time you license your spayed/neutered pet. Proof of spay/neuter is required to receive the discounted rate. Documentation requirements help to ensure that pet information is accurate which is critical for identification reasons.

As you are required to provide documentation to demonstrate proof that your pet has been spayed/neutered, our customer care team members are not able to review this documentation and therefore cannot process new licenses for spayed/neutered pets over the phone. You must license online where you can upload the required documentation, or present it in person at a the Township of Norwich located at 285767 Airport Rd in Norwich. Once we have documentation on file, we do not require it again, and thus, renewals can be processed over the phone.

If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:

  • The document provided is the right type of proof required.
  • Pet and pet owner account data matches your own.
  • The document is clear and legible.

HELP DESK

Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us